Shipping & Delivery Policy
1. Shipping Charges
We offer free shipping on all items purchased through our website.
2. Delivery Time
- Regular items: International delivery usually takes 7–10 business days, depending on the destination country.
- Custom-made items: May take longer due to production time and order volume.
For custom orders, we will notify you when:
- Your order enters production
- Your item is completed
- Your order is ready for shipping
Once shipped, we will provide you with a confirmation email, invoice, and tracking number.
3. Order Confirmation
After placing your order, you will receive a confirmation via email and/or WhatsApp once your order has been successfully received and processed.
4. Order Cancellation
You may request a cancellation by contacting us via PayPal, WhatsApp, or email.
- If the order has not yet been shipped, you are eligible for a refund.
- If the order has already been shipped, the customer is responsible for return shipping costs before a refund can be issued.
Custom-made or personalized orders may not always be eligible for cancellation once production has started.
5. Returns & Refunds
Refunds are only issued under the following conditions:
- Item arrives damaged or defective
- Wrong item was delivered
To process a refund or replacement, customers must contact us within a reasonable time after delivery and provide photo or video evidence of the issue.
6. Customs, Taxes & Import Fees
We offer international shipping, however:
- Customers are responsible for any customs duties, import taxes, or local fees required by their country
- We do not collect or control these charges
7. Delays
We are not responsible for delays caused by:
- Customs processing
- Shipping carriers
- Weather conditions or international disruptions
However, we will always assist you in tracking your order.
8. Customer Support
If you have any questions about your order, you can contact us anytime via:
We aim to respond as quickly as possible.
Contact us on WhatsApp
No comments:
Post a Comment