FAQ

Frequently Asked Questions

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Where is my order?

Please contact us via WhatsApp or email. We will respond as soon as possible.
Once your order is processed, we will provide you with an invoice and tracking number.
If you have not received your order confirmation from PayPal or the platform you purchased from, please contact us immediately.
For custom-made products, delivery may take longer as each item is handmade. You will be updated by email or WhatsApp when your order is being produced and when it is ready for shipment.
For in-stock items, orders are usually shipped within the same day or within a few days. Custom orders may take longer depending on production time and demand.
Once your order is ready for shipment, you will receive your tracking number.

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What are the shipping costs for products?

We offer free worldwide shipping.

Please note that shipments to the United States may be subject to customs duties or tariffs. These fees are not covered by us and must be paid by the customer if required.

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When will my order arrive?

We will notify you before your order is shipped.

Once your order has been dispatched, you will receive a tracking number via DHL or the relevant shipping provider.

Delivery times depend on your location and shipping method.

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How will I know if my order is confirmed?

You will receive an order confirmation via email and WhatsApp containing your purchase details.

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What should I do if my rug arrives damaged?

Please contact us immediately via WhatsApp or email and include photos of the damage.

We take great care in packaging and often record the packing process to ensure transparency and quality control.

If damage occurs during shipping, we will investigate with the courier service.

If the shipping company is responsible, you may be eligible for compensation according to their policy. We will also work with you to find a suitable solution.